Reference

Terms Conditions That Actually Make Sense

These terms set out exactly what you agree to when you open and use your a6star1 account — from how deposits clear through Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and account closures.

Account eligibility by local lawTouch 'n Go eWallet, Boost, GrabPayRM-denominated walletAccount verification requiredAccess where local law permits

Browse the Lobby Read FAQ

What These Terms Cover and How They Apply

a6star1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on a6star1, you confirm you have read and accepted these Terms & Conditions in full. They govern every action taken through your account — deposits, withdrawals, game sessions, promotional participation, and account changes. Access to a6star1 is available where local law permits;

1
it is your responsibility to verify that your use is lawful in your jurisdiction before continuing. We reserve the right to update these terms at any time. When we do, we will note the revision date at the top of this page and, where the change
2
is material, notify you through your registered contact details. Continuing to use your account after a revision means you accept the updated terms. Your account wallet holds funds in Malaysian ringgit (RM). Payment transactions processed through Touch 'n Go eWallet, Boost, or GrabPay are subject to
3
the respective e-wallet provider's own terms alongside ours. DuitNow and FPX transfers are similarly bound by the originating bank or payment provider's conditions. We do not override those terms — our terms govern your a6star1 account relationship only. Disputes about a transaction should first be raised
4
through our support channel so we can review your account history before escalating to the payment provider. One account per person is permitted; accounts found to be duplicates may be suspended pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Protect Your Account and Handle Your Data

Your account security and the accuracy of your stored information sit at the centre of how we operate. We keep these practices consistent so you always know what to expect when you log in, make a payment, or request a change to your account details.

Account Verification

Identity verification is required before your first withdrawal is processed. You submit documents through the account settings page, and our team reviews them before releasing funds to your wallet.

Data Retention

We retain your account data for as long as your account remains active and for a further period as required by applicable legal obligations. You may request a summary of stored data via support.

Cookie & Session Handling

Session cookies keep your account active while you browse; preference cookies remember your lobby settings. You can adjust cookie permissions through your browser settings at any time.

Requesting Account Changes

Name corrections, email updates, and wallet unlinking must be requested through live chat or email — not self-served — so we can verify ownership before making any change.

How to Reach Us About These Terms

If a specific clause is unclear, or you want to raise a concern about how these terms have been applied to your account, our support team is the right first step. You can reach us through live chat from inside your account, by email, or through our Telegram channel. Players in Kuantan and Kota Bharu use the same contact paths — there is no regional restriction on support access.

Live Chat Open your account dashboard and tap the chat icon. A support agent will respond directly and can pull your account history to address your query accurately.

Email Support Send a detailed account query to our support address. Include your registered email and the transaction or clause reference so we can respond with the right context.

Telegram Channel Our Telegram channel handles account questions and terms clarifications. It is monitored by the support team and keeps a thread you can refer back to.

Common Questions About These Terms

These are the questions we hear most often about how our Terms & Conditions work in practice. Each answer is based on the live policy — if your situation is not covered here, contact support with your account details.

We can update the terms at any time, but we note the revision date on this page. For material changes, we notify you via your registered contact. Continuing to use your account after a revision means you accept it.

Your account wallet must match your verified identity. A Touch 'n Go eWallet, Boost, or GrabPay account registered to a third party cannot be used. Transactions from unmatched sources may be held pending review.

Submit a closure request through live chat or email. We process it after confirming your identity and clearing any pending withdrawal. Your account data is retained as required by applicable legal obligations after closure.

One account per person is permitted under these terms. Duplicate accounts may be suspended while we review, and any balance held across duplicate accounts may be forfeited in line with this policy.

The revision date is published at the top of this page. Check it whenever you want to confirm you are reading the version currently in effect for your account.

Our terms govern your a6star1 account relationship. Touch 'n Go eWallet, Boost, GrabPay, and FPX each have their own terms that apply to payment processing. Both sets of terms apply independently when you transact.

Reference